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This is a list of
Participating Banks in the Banking Ombudsman scheme and their respective
contact details should you wish to lodge a complaint with the bank for
consideration through its internal complaints procedures.
ANZ
ANZ
Customer Relations
ANZ
Private Bag 92-210
Auckland MAil Centre
AUCKLAND 1142 |
Freephone:
0800-560-555
Fax: + 64 (09) 374-4580
Website: www.anz.co.nz
Email: enquiry@anz.com |
ASB Bank
Limited
Customer
Care Manager
PO Box 35
Shortland Street
AUCKLAND 1140 |
Freephone:
0800-803-804
Telephone: + (09) 377-8930
Fax: + 64 (09) 374-8837
Website: www.asbbank.co.nz |
Bank of New
Zealand
Complaint Resolution
Bank of New Zealand
PO Box 995
Shortland Street
AUCKLAND |
Freephone:
0800-788-999
Fax: + 64 (09) 976-5213
Website:www.bnz.co.nz |
Citibank N.A
Citibank
N.A
PO Box 3429
AUCKLAND |
Freephone:
0800-248-444
Telephone: + 64 (09) 307-1902
Fax: + 64 (09) 308-9928
Website:
www.citigroup.com.au
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The Hongkong
and Shanghai Banking Corporation Limited
Customer
Relations Manager
HSBC
Freepost 4853
PO Box 5947
Wellesley Street
AUCKLAND |
Freephone:
0800-802-380
Website: www.hsbc.co.nz
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Kiwibank
Kiwibank
Private Bag 39-888
Wellington Mail Centre
Level 6, 155 The Terrace
WELLINGTON |
Freephone:
0800-113-355
Auckland + 64 (09) 336-1133
Wellington + 64 (04) 473-1133
Website: www.kiwibank.co.nz
E-mail: service@kiwibank.co.nz
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The National
Bank of New Zealand
The Senior
Manager
Customer Care & Complaints
The National Bank of New Zealand
PO Box 540
WELLINGTON |
Freephone:
0800-751-750
Fax: + 64 (04) 494-4024
Website: www.nationalbank.co.nz
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Rabobank NZ
Ltd
General Manager Rural NZ
Rabobank
PO Box 38-396
WELLINGTON |
Freephone:
0800-722-622
Telephone: + 64 (04) 819-2700
Fax: + 64 (04) 819-2706
Website: www.rabobank.co.nz
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TSB Bank Ltd
Administration & Compliance Officer
TSB Bank Ltd
PO Box 240
Taranaki Mail Centre
NEW PLYMOUTH 4340 |
Freephone:
0508-872-2265
Telephone: + 64 (06) 968-3735
Fax: + 64 (06) 968-3740
Website:
www.tsbbank.co.nz |
Westpac
Westpac
Service Quality
PO Box 934
AUCKLAND |
Freephone:
0800-351-494
Fax: + 64 (09) 367-3574
Website:
www.westpac.co.nz |
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