Independent Review of New Zealand Banking Ombudsman Scheme

Independent Review PDF (400 kb)

Process reviews of the Banking Ombudsman scheme

Interim Process Review February 2008 Word (175 kb)

Documents

Banking Ombudsman Terms of Reference PDF (88 kb)

Banking Ombudsman Constitution Word (260 kb)

Banking Ombudsman Participation Agreement Word (260 kb)



Mystery Shopper Reports

Mystery Shopper Report December 2007 Word (248 kb)

Mystery Shopper Report December 2006 Word (156 kb)

Case Notes

Banking Ombudsman Case Notes 2007/08 PDF (2.4 Mb)

Banking Ombudsman Case Notes 2006/07 PDF (476 kb)

Banking Ombudsman Case Notes 2005/06 PDF (2.3 Mb)

Banking Ombudsman Case Notes 2004/05 PDF (672 kb)

Banking Ombudsman Case Notes 2003/04 PDF (728 kb)

Banking Ombudsman Case Notes 2002/03 PDF (743 kb)

Banking Ombudsman Case Notes 2001/02 PDF (230 kb)

Banking Ombudsman Case Notes 2000/01 PDF (230 kb)


Annual Report

The Office of the Banking Ombudsman Annual Report 2007/08 PDF (5.2 Mb)

The Office of the Banking Ombudsman Annual Report 2006/07 PDF (320 kb)

The Office of the Banking Ombudsman Annual Report 2005/06 PDF (6.2 Mb)

The Office of the Banking Ombudsman Annual Report 2004/05 PDF (1.4 Mb)

The Office of the Banking Ombudsman Annual Report 2003/04 PDF (1.9 Mb)

The Office of the Banking Ombudsman Annual Report 2002/03 PDF (786Kb)

The Office of the Banking Ombudsman Annual Report 2001/02 PDF (464Kb)

The Office of the Banking Ombudsman Annual Report 2000/01 PDF (3.5 Mb)



Newsletters

Newsletter No. 25 February 2009 PDF (500 kb)

Newsletter No. 24 June 2008 PDF (500 kb)

Newsletter No. 23 December 2007 PDF (607 kb)

Newsletter No. 22 May 2007 PDF (604 kb)

Newsletter No. 21 December 2006 PDF (184 kb)

Newsletter No. 20 June 2006 PDF (292 kb)

Newsletter No. 19 December 2005 PDF (272 kb)

Newsletter No. 18 May 2005 PDF (117 kb)

Newsletter No. 16 May 2004 PDF (124 kb)

Newsletter No. 15 December 2003 PDF (116 kb)

Newsletter No. 14 May 2003 PDF (24 kb)

Newsletter No. 13 December 2002 Word (52 kb)